Privacy Policy

1. Introduction

Beep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-channel messaging platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, company name)
• Contact information for your recipients (phone numbers, email addresses)
• Message content and metadata
• Third-party integration data (when you connect external systems)
• Payment and billing information
• Communications with our support team

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver messages to your recipients
• Process payments and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With service providers who perform services on our behalf (SMS providers, email delivery services)
• When required by law or to protect our rights
• With your consent or at your direction
• In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and strict access controls.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Message data is typically retained for 90 days unless you request deletion or your plan includes longer retention periods.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to or restriction of processing
• Data portability
• Withdrawal of consent

8. Third-Party Integrations

When you connect Beep to third-party business systems, we access only the data necessary to provide our services (such as contact information and account data). We do not store sensitive data beyond what is necessary for message delivery.

9. Cookies and Tracking

We use cookies and similar tracking technologies to provide and improve our services. You can control cookies through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@gobeep.co
• Address: [Company Address]